FAQ

Frequently Asked Questions

  • You need to remove your unit, pack it properly into a properly sized box. Most units will fit into 12x12x8 boxes. Unit must stay tight inside with 1 inch minimum padding on each side! Please use Styrofoam or bubble wrap to protect your unit from shipping damage.
  • Check our product/service page for your unit to see if we have videos on how to remove your unit or if there are additional packing instructions.  You can search for your unit here.
  • Include contact info with your name, phone number, email, vin of the car. Please attach/tape it directly to the head unit with clear type like this.
  • Please fill out the repair request form before mailing your unit to us.
  • We will test the unit, confirm it needs repair, open it and repair the main board with new parts. We will also do the coding and programming on our end so you won’t need to visit a dealer.
  • Please note that we can repair most units but some units may not be repairable. For e.g. this can happen to some units that are severely water damaged. If we cannot repair your unit we may be able to offer a replacement unit. These are usually refurbished/rebuilt units from us and we offer the same one year warranty. There is an additional charge if we need to replace your unit and the exact cost varies by the unit. 
  • We will contact you, you make a payment and we will ship the repaired unit back to you. You can also prepay before you ship your unit to us. Prepayment is preferred since we can ship your unit back without delay once the repair is done. Payments can be made on the product/service page for your unit. Please search for your unit here. Additional shipping cost needed for international shipping. It should be plug and play once you get your repaired unit back.
  • Paypal automatically sends an email with the tracking number and attaches it to the Paypal transaction when the package is shipped back to you. Please check your spam folder to see if there are any emails from Paypal. You can also log into your Paypal account to see if any tracking information has been attached to the transaction. If you still can't find your tracking info please email us at BavlogicHelp@gmail.com. Please use the same email as your Paypal payment email. 
****Warranty does not cover water damage. Warranty period ends one year from the initial payment and is not extended by any subsequent repair(s) or replacement during the warranty period.**** Please verify your shipping address is correct before making a payment as we cannot change the shipping address after the payment is made.  Please Mail Your Packages to:
  • BAVLOGIC, LLC
  • 3600 FM 1488 RD
  • Ste 120 PMB-156
  • CONROE, TX, 77384-3817
Please use the "By Mail" address in our Contact Us page. For your convenience our mailing address is listed below. We receive all our packages at the UPS Store for your safety and convenience. Packages are accepted there 7 days a week. 
Bavlogic LLC
3600 FM 1488 RD
Ste 120 PMB-156
CONROE, TX, 77384-3817
Yes. Our office is in Magnolia crossing office park near the Woodlands in the Houston Metro. Our office address is listed below. Please note that this is NOT the address to send your unit to if you are sending it by mail. 
Bavlogic LLC
33300 Egypt Ln Ste J200
Magnolia, TX 77354
The units may look sturdy but they often have fragile connectors or faceplates that are prone to shipping damage. Most units can fit in 12x12x8 box and please include minimum one inch packing material on each side of the unit like this. If you are sending a CIC unit please remove the faceplate before shipping. If you are sending a CCC unit please remove the rear fan before shipping. Detailed instructions are found in the corresponding products page for CCC and CIC
The repair itself usually takes around 2-3 business days not including shipping back and forth. So the total turnaround is one week to one and half weeks depending on the shipping time. However during high volume times or if your unit is especially complex the turnaround time can reach two weeks.
We do all the coding and programming based on your VIN on our side. Once fixed you will only need to install the unit to your car and everything should work fine.'
The cost depends on the unit that needs to be repaired and the length of warranty you prefer. Please visit the corresponding page for your unit to make a payment. You can use our product and services search bar (present on the side bar of each page) to find the page for your unit.
These are very complex units that we are repairing. The repair usually takes 6 hours and can often take much longer. The price is mostly due to labor cost plus the cost of parts.
Please attach/tape a contact info note with your name, email, phone number, and vin of the car directly to the unit with clear tape like this.
We prefer that you make a payment before you send your unit to us for repair. If you prepay we will repair your unit and mail it to your shipping address that you entered when you made the payment (or Paypal shipping address if paying via Paypal). If you don't want to prepay we can call or email you after the repair is complete. You can then make a payment before we ship your unit back to you.
Unfortunately we CANNOT. Please ensure your shipping address is correct before making a payment. If paying with Paypal we can ONLY ship to your Paypal shipping address. Your Paypal shipping address shows up on top in the payment popup so please double check the address is correct. If paying with credit or debit card we can ONLY ship to your shipping address entered during payment. THERE ARE NO EXCEPTIONS!
This is expected behavior. The navigation will need to recalibrate. You will need to drive around for 5-10 mins and it will show the correct location.
Receipt will be sent to your email address upon payment. To reduce the risk of theft we won't include any paper receipts in the package back to you after repair is complete.
Yes. We do. We mostly ship with UPS. Paypal automatically sends an email with the tracking number and attaches it to the Paypal transaction when the package is shipped back to you. Please check your spam folder to see if there are any emails from Paypal. You can also log into your Paypal account to see if any tracking information has been attached to the transaction. If you still can't find your tracking info please email us at BavlogicHelp@gmail.com.
We can repair most units but some units may not be repairable. For e.g. this can happen to some units that are severely water damaged. If we cannot repair your unit we may be able to offer a replacement unit. These are usually refurbished/rebuilt units from us and we offer the same one year warranty. There is an additional charge if we need to replace your unit and the exact cost varies by the unit.
Yes. Please visit our business page on Google to read or leave a review: https://g.page/r/CZt_vuxBmTuREAE/review
No. Our head unit or radio repair service does not cover the CD/DVD drive . The CD/DVD drives often have problems due to wear and tear. We often include the CD/DVD repair "for free" if the problem is very minor but in many cases these drives need to be replaced. The replacement is optional but there is an additional fee of $150 dollars if you would like to replace your CD/DVD drive. This fee is to cover the cost of the parts and the labor which is a very intensive process. 
You don't need a Paypal account in order to make a payment. We accept most payment methods including credit and debit cards, Paypal, Venmo, Apple Pay and Google Pay. To pay by credit or debit cards simply click on the Paypal button Yellow Paypal Buttonon the product page or during checkout and you will see the pay with credit or debit card option on the next page (see screenshot below). Pay with Credit or Debit Card Screen